Show All Answers

1. How do I sign up for Infinity.Link?

It’s easy! Simply to go our website myutilities.srcity.org and complete the New User Registration form. Once completed, an email with an account verification link will be sent to your email. Please click on the link to complete your account verification.

Infinity.Link Website

2. What information do I need?

You will need to enter your 7-digit customer number and your 6-digit account number. Please enter all numbers, including leading zeros. These numbers are located on the top right of your utility statement.

3. What can I use as my username?

User Name must NOT contain any of the following characters: ~`!@#$%^&*()_-+={}[]|\:;"'<>?/. (a period) , (a comma) nor a SPACE, and not an email address. 

You will use this username every time you log in to Infinity.Link.

4. What can I use as my password?

Your password must be at least 8 characters long and can be anything you want, but must include at least 1 number, 1 uppercase and 1 lowercase letter. It must also include 1 special character from this list only (#?!@$%^-), do not use any other special character not listed.

5. I can’t log in. My password doesn’t work.

Your password is case sensitive. Please be sure to type the password using uppercase and lowercase

characters as needed. Your password also has at least one number and at least one special character from this list only: (#?!@$%^-)

6. How do I change my password?

You can change your password any time by going to myutilities.srcity.org

Click on My Profile and then Manage Password.

7. What if I forget my password?

You may request to reset your password by selecting Forgot Password on the login page. Enter your username and click on Submit. An email will be sent to the email address saved in Infinity.Link. Follow the link in the email to the Password Reset Code in Infinity.Link, click Submit. Enter and confirm your new password.

8. What if I forget my Username?

You may request a username reminder by selecting Forgot Username on the login page.  Enter the email address, Customer and Account numbers, click Submit.  An email will be sent to the email address saved in Infinity.Link.  Your username will be confirmed and emailed to the email address on file.

9. Can I make a one-time payment without registering?

Customers can pay online without registering for an Infinity.Link account by using the One Time Payment button on the Infinity.Link website. All you need are your 7-digit customer number and 6-digit account number. We accept Visa, MasterCard and Discover credit cards in addition to eChecks.

Infinity.Link Website

10. What are e-bills?

If you opt to receive eBills, you will get an email notification each month when your new bill is available. You can view it online and make a payment if you choose. Please be aware that if you choose to receive eBills, no further paper bills will be mailed to you.

To request eBills, go to myutilities.srcity.org and login using your Username and Password, then select Pay My Bill, select My Profile, and choose Paperless.

11. What is AutoPay?

Automatic Bill Payment pays your bill each month by direct debit to your checking account, debit or credit card. To request AutoPay, go to myutilities.srcity.org and login using your Username and Password, then select Pay My Bill, select My Profile, and choose AutoPay. Next you will receive an email where you select the Complete Registration link to complete the AutoPay sign up process.