Show All Answers

1. How do I sign up for Online Bill Pay?

It’s easy! Simply to go our website https:\\myutilities.srcity.org and complete the New User Registration form. Once completed, an email with an account verification link will be sent to your email. Please click on the link to complete your account verification.

2. What information do I need?

You will need to enter your 7-digit customer number and your 6-digit account number. Please enter all numbers, including leading zeros. These numbers are located on the top right of your utility statement.

3. What can I use as my Username?

Username can only contain letters, numbers, and the following special characters: @_-. (a period.)

You will use this Username every time you log in to Online Bill Pay.

4. What can I use as my password?

Your password must be at least 8 characters long and can be anything you want, but must include at least 1 number, 1 uppercase and 1 lowercase letter. It must also include 1 special character from this list only (#?!@$%^-), do not use any other special character not listed.

5. I can’t log in. My password doesn’t work.

Your password is case sensitive. Please be sure to type the password using uppercase and lowercase characters as needed. Your password also has at least one number and one special character from this list only: (#?!@$%^-)

6. What if I forget my Username?

You may request a username reminder by selecting ’Forgot Username’ on the login page.  Enter the Customer number, Account number, and email address associated with your online account then click Submit.  Your Username will be confirmed and emailed to the email address on file.

7. What if I forget my password?

You may request to reset your password by selecting ’Forgot Password’ on the login page. Enter your username and click ’Submit.’ An email will be sent to the email address associated with your online account. Follow the link in the password reset email then enter and confirm your new password.

8. Can I make a one-time payment without registering?

Customers can pay online without registering for an account by using the ’One Time Payment (InvoiceCloud)’ button on the Online Bill Pay website. All you need are your 7-digit customer number and 6-digit account number. We accept Visa, MasterCard and Discover credit cards in addition to eChecks.

9. Paperless Billing

If you opt to go paperless, you will get an email notification each month when your new bill is available. You can view it online and make a payment if you choose. Please be aware that if you choose to go paperless, no further paper bills will be mailed to you.

To go paperless, log on to your account at https://myutilities.srcity.org. Select ’Pay My Bill (InvoiceCloud)’, then select ’Paperless’ from the ’My Profile’ drop-down menu. Check the ’Yes, I want to go Paperless’ box then click ’Save My Changes.’

10. How do I enroll in AutoPay?

AutoPay pays your bill on the bill due date each month via direct debit to your checking account, debit or credit card. To enroll in AutoPay, log in to your online account at https://myutilities.srcity.org, and choose the ’Pay My Bill’ (InvoiceCloud) option. Click on ’My Profile’ at the top of the page and select ’Payment Methods’ from the drop-down menu. Once you have set up and saved your payment method you will see ’Click here to set up AutoPay’. You will then receive a confirmation email for Auto Pay with a link that you must click to complete the registration. If you do not receive the confirmation email shortly after requesting AutoPay, please check your spam folder as it may have been diverted as junk mail.

11. How do I change my AutoPay payment method?

To change the payment method associated with your AutoPay, you will log into your online account at https://myutilities.srcity.org and choose the ’Pay My Bill (InvoiceCloud)’ option then follow the below instructions in order. Please note, you must cancel AutoPay before removing the payment method from your account.

1. Click on ’My Profile’ at the top of the page and select ’AutoPay’ from the drop-down menu. Select ’edit’ then ’No, I do not want AutoPay’ and then ’Save this AutoPay Setup.’ 

2. Click on ’My Profile’ at the top of the page and select ’Payment Methods’ from the drop-down menu. If your current saved payment method is no longer valid you should delete the information from your account. You will then add the credit card or bank account payment information that you wish to use for AutoPay and save. 

3. Click on ’My Profile’ at the top of the page, then ’AutoPay’ from the drop-down menu. From there you will click on the ’edit’ link. You will select your new payment method from the ’Use this payment method’ drop-down field, change AutoPay Status to ’Yes, put me on AutoPay’, then ’Save this AutoPay Setup.’