How do I get my mail if I have been evacuated?


For Saturday, October 14 and Sunday, October 15, 2017:  Customers with addresses in Zip Code 95403 can pickup mail between the hours of 9 a.m. and 4 p.m. at Roseland Post Office at 2585 Sebastopol Rd, Santa Rosa, CA 95407.

Customers with addresses in Zip Codes 95404, 95405, and 95409 can pickup mail between the hours of 8 a.m. and 4 p.m. at the Main Offices at 730 2nd Street, Santa Rosa, CA 95404.

Please have proper photo ID on hand to retrieve mail.

Zip Code
USPS Mail Pick-up Location
Santa Rosa Annex – 95401, 95403, & 95407, 2850 McBride Ln., Santa Rosa CA 95403-9991 (Currently Closed Due to Evacuation)
Alternate location, Santa Rosa Roseland Post Office at 2585 Sebastopol Rd, Santa Rosa, CA 95407

Mon-Fri 11:30 am to 6 pm at the Dutch Door; Sat-Sun Closed

730 2nd St
Santa Rosa, CA 95404

Mon-Fri 9:00am - 5:30pm
Sat 10:00am - 2:00pm
Sun Closed

For those residents who are effected by mandatory evacuations and unable to retrieve their mail, a couple of options are available through USPS’s website.  The first is a Temporary Mail Hold that will enable you to hold your mail from delivery for a specific amount of time and at the end of the time specified, mail will be delivered directly to your residence or you have the option to pick it up directly from a USPS branch.  The second choice available would be a Change of Address which will redirect your mail to a different address on a temporary or permanent basis.  USPS collects a $1 processing charge for this option.  Change of Address service can be requested and completed online or by filling out a PS-Form 3575 available at any USPS branch.   We will be seeking additional information from USPS directly and providing further details as they become available.  

USPS Service disruption alerts can be found here. Additionally, USPS has a FAQ page that addresses questions such as “What Options Exist for Late, Lost, or No Delivery of Mail?”

Show All Answers

1. What fires are affecting the City of Santa Rosa?
2. Is it safe to return to my home?
3. What is the difference between an advisory evacuation and a mandatory evacuation?
4. How can I find out if my house burned down?
5. How can I find out about the welfare of a family member?
6. Where can I find information about road closures?
7. When should I call 9-1-1?
8. Is my water safe to drink?
9. How can I report fire location information/condition?
10. How can I get assistance evacuating if I am immobile and/or don't have a car?
11. What about my animals?
12. How do I get my mail if I have been evacuated?
13. How can I receive my mail if my house burned down?
14. What help is available for financial assistance?
15. What information is available by calling 211?
16. Where can I get my medication?
17. Are there updates about Sonoma County inmates / is the jail being evacuated?
18. Where do I find out information about power/gas outages in my area?
19. Where can I get assistance with passports and Consular IDs if I am a Mexican national?
20. Where can I find information about air quality?
21. Is transit running?
22. Are the schools closed?
23. Is the Santa Rosa Junior College closed?
24. Am I safe to go to an evacuation center if I am not documented?
25. How do I shut off my water and sewer service if my home was destroyed?