When will I start receiving H2O assistance?
The H2O water bill assistance will be included in your summary of charges within one to two billing cycles after you have:

  1. Attended a free financial workshop provided by the Community Action Partnership (CAP).
  2. Attended a one-on-one meeting with a CAP financial coach and completed the Help2Others application.
  3. Completed a free water-use efficiency home audit.
  4. Notified via mail that your application is being processed.

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1. What is considered household income?
2. What documentation do I need to submit as proof of income?
3. What kind of documentation do I need to submit as proof of occupancy?
4. When will I start receiving H2O assistance?
5. I’m a tenant. Do I need my landlord’s permission to participate in your programs?
6. What happens during the Water-Use Efficiency Audit?
7. Why do H2O customers need to participate in the on-site Water-Use Efficiency Audit program?
8. Am I required to have a Water-Use Efficiency Audit to complete my H2O application or to re-enroll in the program?
9. Do I have to replace toilets and plumbing devices?