Based on the departure and retirement of several Records staff, the SRPD Records Bureau is unable to maintain the same public hours while meeting legal and statutory mandates. Effective Saturday, October 9, the front counter will only be open to the public Monday through Friday. SRPD has recently increased our online reporting capacity to accept the same type of reports that would be taken by front counter staff. There is also a computer in the lobby which is available for citizens to use to file online reports.
SRPD’s new public lobby Front Counter hours will be Monday - Friday from 8:00 a.m. - 6:00 p.m. and the Records Counter hours (to obtain vehicle releases, report requests, clearance letters, etc.) are Monday - Friday from 9:00 a.m. - 4:00 p.m. Please note, these hours are unchanged during the week, but there will no longer be Front Counter services available on Saturdays. The lobby will still be open on Saturdays to access a computer to file online reports, but no one will be working at the front counter. There will continue to be a lobby phone, so an individual can contact the Dispatch Center if needed.
We understand modifications to service or availability may be frustrating, and we appreciate the community’s support, patience and understanding. The Santa Rosa Police Department values our relationship with the community, and we continue to aspire to meet the community’s expectations, even when times are challenging.