If you dial 9-1-1 by mistake, do not hang up. Stay on the line and inform the dispatcher of the error. Hanging up creates additional work for already busy dispatchers and prevents them from answering additional incoming lines.
Teach your child how and when to dial 9-1-1 from a cell phone. Teach them to press 9, then 1, then 1 again and the "send" button only in an emergency. View 9-1-1 for Kids (PDF) for more information on 9-1-1 for Kids.
Cell phones without active service can still call 9-1-1. Take batteries out of cell phones before recycling them or giving them to a child to play with.
If you don't have an emergency, please call the non-emergency number for police and fire: