In May 2004, the Santa Rosa Police Department began receiving wireless cell phone 9-1-1 calls. Today, nearly 64% of all 9-1-1 calls come from cellular phones.
Information from 9-1-1 cell phone calls can come into the Communications Center in two phases.
Phase I allows calls to be
routed to a Public Safety Answering Point (PSAP) and will provide the
caller's cell phone number and the location of the cell tower.
Phase II routes calls to the PSAP and in addition to the phone number
and tower location, new technology also provides an approximate latitude
and longitude of the caller.
Know Your Address
Though our Communications Center receives latitude and longitude
information it is still very important that you know your address or are
able to provide a location to the dispatcher; such as cross streets or