Payment Options

Pay your bill online using Online Bill Pay, which offers our Santa Rosa customers a fast, safe, convenient way to pay and access their water bill online through our online service hosted by InvoiceCloud. With an online account you are able to view your billing and usage history, enroll in Paperless Billing and AutoPay, save multiple payment methods and pay your bill at no additional charge.

Why should I use Online Bill Pay?
Using Online Bill Pay is easy, convenient, safe and secure. With these services, your payment will post to your account more quickly than a traditional payment by check.

Who can use Online Bill Pay?
Any City of Santa Rosa Utilities customer is eligible.

Is there any addition cost to use Online Bill Pay?
No, there are no additional fees.

Mail your payment with stub to:
P.O. Box 1658
Santa Rosa, CA 95402
*Make checks payable to “City of Santa Rosa.”

Phone payments can be made 24/7 with a credit or debit card. Call 707-543-4470. You will need your Utility Customer and Account number.

Automatic Bill Payment pays your bill each month by direct debit to your checking account, debit or credit card. Enroll online by registering for Online Bill Pay.

One-Time Online Payment is available using Online Bill Pay. You will need your Utility Customer and Account number.

Your Bank’s Online Bill Pay by setting up the City of Santa Rosa as a payee. Use your combined 13-digit Utility Customer and Account number.

A Drop Box is located at the rear of the City Hall Annex, 90 Santa Rosa Avenue, and is available 24/7 for making payment with a check or money order.

In-Person Payments can be made at the City Hall Annex, 90 Santa Rosa Avenue. Office hours are Monday through Friday, 8 a.m. to 5 p.m.

7-Eleven accepts cash only payments 24/7. Take your entire bill that contains the printed bar code to any participating 7-Eleven store to process the payment. A convenience fee will apply.