Pay your bill online using Infinity.Link.Infinity.Link offers our Santa Rosa customers a fast, safe, convenient way to pay and access their water bill online. Customers can manage their account, view billing and consumption histories, and receive ebills.
Why should I use Infinity.Link?
Using Infinity.Link is easy, convenient, safe and secure. With these services, your payment will post to your account more quickly than a traditional payment by check.
Who can use Infinity.Link?
Any City of Santa Rosa Utilities customer is eligible.
Is there any addition cost to use Infinity.Link?
No, there are no additional fees.
Mail your payment with stub to:
P.O. Box 1658
Santa Rosa, CA 95402
*Make checks payable to “City of Santa Rosa.”
Phone payments can be made 24/7 with a credit or debit card. Call 707-543-3150. You will need your Utility Customer and Account number.
Automatic Bill Payment pays your bill each month by direct debit to your checking account, debit or credit card.
One-Time Online Payment is available using Infinity.Link. You will need your Utility Customer and Account number.
Your Bank’s Online Bill Pay by setting up the City of Santa Rosa as a payee. Use your combined 13-digit Utility Customer and Account number.
A Drop Box is located at the rear of the City Hall Annex, 90 Santa Rosa Avenue, and is available 24/7 for making payment with a check or money order.
In-Person Payments can be made at the City Hall Annex, 90 Santa Rosa Avenue. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
7-Eleven accepts cash only payments 24/7. Take your entire bill that contains the printed bar code to any participating 7-Eleven store to process the payment. A convenience fee will apply.