Report a Problem Online

MySantaRosa allows City of Santa Rosa residents, businesses and visitors the ability to report and track non-emergency issues in the city of Santa Rosa  24-hours a day, 7 days a week. Reportable issues include pot holes, street light outages, slides, trees in the roadway, litter, and many others. 

To report issues in areas outside City Limits, which are not serviced by the City of Santa Rosa, please utilize the County of Sonoma SoCoReportIt application.  For emergencies or potential emergency situations, always call 9-1-1.

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How to Report a Problem

Submitting a problem report is simple:

  1. Access the MySantaRosa Application through your desktop or mobile computer.
  2. For easier use, allow the application to use your current location (optional).
  3. In order to allow us to communicate updates with you, login to MySantaRosa.
  4. Select one of the main categories and issues (Facilities, Sewer, Water, Parking, Parks, Streets, etc).
  5. Drag the pin on the map specifically to the location you are reporting
  6. Fill all required fields - more information, plus pictures always helps us be responsive to your request
  7. Click on the blue "Submit" at the bottom of the screen.
  8. If you have logged in, you will receive an automated message notifying you that your request has been received, as well as emails when your submission has been modified.

What Happens Next?

  • If you entered an email address, you will receive an automated message notifying you that your request has been received.
  • When you receive a confirmation email, city staff have received your report. You may receive occasional email updates on the status of the report.
  • Once the report has been closed, the item will appear with a green icon on the map.  

What is MySantaRosa *not* for?

MySantaRosa is not for reporting emergencies! Call 911 for emergencies
To report violations of the COVID-19 health orders, please email safe707@sonoma-county.org or call (833) 723-3707.

Please do NOT use MySantaRosa to report emergency issues, sewer overflows, or issues that require immediate attention: Call 911 for Emergencies.  

Who to call 

In the event you need to, or would like to report an issue via telephone, please use the numbers below for the specific types of issues so that we may address them most efficiently:

Issue Type:  

Call:

Abandoned Vehicles

707-543-3594

Animal Control Issues 
(Barking, problem animals, stray, cruelty, etc)

707-565-7100

Dead Animal 
(Public Right-of-Way, in City Limits) 

707-543-3881

Dead Animal 
(On Private Property)

707-565-7100

Discharge to Storm Drain

707-543-3800

Graffiti Hotline 

707-543-3499

Injured Animal    

707-565-7100

Pothole Hotline     

707-543-3871

Sewer Overflows     

707-543-4200

Street Flooding    

707-543-3881

Street Lights Hotline    

707-543-4305

Traffic Signals    

707-543-3880

Weekends & After Hours Public Works 

707-543-3805
Water Call Center
707-543-4200
Water after 5 pm and on weekend
707-543-3805

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