Report a Problem Online

MySantaRosa allows City of Santa Rosa residents, businesses and visitors the ability to report and track non-emergency issues in the in  the city of Santa Rosa  24-hours a day, 7 days a week. Reportable issues include pot holes, street light outages, slides, trees in the roadway, and litter. Check back often for new issue types. We will be expanding our services over time.

To report issues in areas not serviced by the City of Santa Rosa, please utilize the County of Sonoma SoCoReportIt application.  For emergencies or potential emergency situations, always call 9-1-1.

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How to Report a Problem

Submitting a problem report is simple:

  1. Access the MySantaRosa Application through your desktop or mobile computer.
  2. For easier use, allow the application to use your current location (optional).
  3. Proceed as a "Guest."
  4. Select one of the main categories (Park/Tree Reports, Blight, Road/Transport, etc).
  5. Click on the green "+Submit a Report" at the bottom of the screen.
  6. Select the Type of Problem you wish to report (Sidewalk, Pothole, etc).
  7. Be sure to enter your email; you will receive an automated message notifying you that your request has been received.

What Happens Next?

  • If you entered an email address, you will receive an automated message notifying you that your request has been received.
  • No further updates will be sent, but City staff has received your report and will update the status of the report.
  • Once the report has been addressed, the item will no longer be shown on the map.  

NOTE: The map only shows new (Received/Submitted) and in-progress (In Progress) reports.  Once a report has been finalized, it will be removed from the map.

Which "Type of Problem" do I select to report my particular issue? 

The following are some examples to help guide you in making a selection:

Blight Reports:

  • Abandoned Vehicles
  • Basketball Hoops
  • Code Enforcement
  • Graffiti
  • Weed / vegetation

Road/Transport Reports:

  • Sidewalk Damage
  • Pothole
  • Damaged or Missing Signs
  • Parking Facility Graffiti
  • Parking Meter Malfunction

Animal Reports:

  • Dead animal

Fire Rebuilding Reports:

  • Fire Debris, Garbage or Construction Debris reports
  • Construction-related reports
  • Contractor-related reports
  • Stormwater Quality

Water and Creeks Reports:

  • Water Quality and Pressure
  • Trash and Camps along Creeks
  • Pet Waste along Creeks

Public Safety Reports:

  • For emergencies or potential emergency situations, always call 9-1-1.
  • Police General and Non-Emergency 
  • Fire Hazard

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