Delinquent Policy

Your account becomes delinquent and may be subject to disconnection of service if the utility bill has not been paid within 21 days of the billing date. A penalty fee of 10% of the overdue balance will be added to the account and will appear on the next bill. Any accounts with a delinquent balance, including closed accounts, will continue to accrue a monthly delinquent fee until the delinquent balance is paid in full. Should service be disconnected, all charges, a deposit and an administrative fee will need to be paid before service is restored.

To discuss a delinquent account, call 707-543-3150. In some cases payment arrangements are possible, so call early if you are unable to pay your bill on time. 

Deposits may be required on delinquent accounts showing 3 or more late payments, or at the time an account is disconnected for non-payment. After 12 consecutive on-time payments or when service is stopped, the deposit will be applied to the account. 

Disconnection of Residential Water Service For Non-Payment

The written policy for Disconnection of Residential Water Service for Non-payment is available below in the following languages. Please call 707-543-3150 for questions. 

* In 2019, there were 2,087 residential water services disconnected for non-payment.

Return Check Policy

Check or electronic check payments returned by your bank for any reason will result in a $25 returned item fee.

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