Aquatic FAQs


Q1. What programs will be opening at the pools?

Only Aquatic Fitness Programming (Lap Swim, Water Fitness, Masters, Water Polo and Neptune Swim practices). Recreation Swim, Swim Lessons, Pool Rentals and Pool Birthday Parties have not been cleared to open.

Q2. Will staff and swimmers need to wear face coverings?

Yes, face coverings must be worn right up until entering the water and immediately after exiting the water.

Q3. How often are you sanitizing frequently touched surfaces?

Frequently touched surfaces are being sanitized with a CDC recommended santitizer each day before opening and frequently throughout the day.

Q4. Can we register at the front desk?

Sorry, no. Our front desk is CLOSED to ensure the safety of staff and patrons. All registrations and payments will be done online at the following links:

Lap Swim
Water Fitness
Water Polo

Q5. Do you have locker room or restroom access?

Sorry, no. The main locker rooms and restrooms are CLOSED for your safety. A single-use restroom is available that is sanitized nightly and frequently throughout the day. This is for restroom use ONLY and is NOT available for changing.

Q6. Are we allowed to show up early?

We recommend arriving five minutes before your swim time (ready to swim with your suit on). You will complete your wellness check while waiting in a safe distancing line as previous swimmers exit the pool area.

Q7. How many are allowed in the water at a time?

Lap Swim: 1 swimmer per lane (Finley 10 lanes, Ridgway 9 lanes). Water Fitness: 24 participants. 

Q8. How many feet apart are swimmers in the water?

Lap Swim: lanes are 8 ft wide, 1 person per lane. Water Fitness: 8ft-10ft spacing.

Q9. Are you screening staff and swimmers?

Yes. All staff and swimmers will need to pass a wellness check on arrival at the pool, which includes the following:

1) In the past 14 days, have you been in contact with anyone confirmed to have COVID-19?

2) In the past 14 days, have you had any of the following symptoms?

  • Cough
  • Fever (temperature above 100.0 degrees Fahrenheit)
  • Chills
  • Sore Throat
  • Feeling Achy
  • Shortness of breath / difficulty breathing
  • Nausea or vomiting
  • Unusual or new headache in the last 24 hours
  • Diarrhea
  • Loss of taste or smell
  • Tingling or numbness
  • None of the above

3) Temperature check: staff will take your temperature (temperature must be below 100.4 degrees Fahrenheit)

Q10. What if I do not pass the wellness check?

If you do not pass the wellness check, you will not be able to swim and you will need to go to your health care provider to be cleared before returning to the pool. Your class fee will be prorated and refunded to your account.

Q11. How are you keeping belongings secure and safe?

All personal belongings will remain on deck on your spacing / distancing marker 8 feet from the water.

Q12. How do you plan on transitioning groups in and out of the water?

At the 57 minute of the hour, the lifeguard will blow his or her whistle ending your swim time. You will exit the pool, put on your face covering, pick up your belongings and exit though the exit gate. Entrance and exit gates are different gates, so as to prevent contact with arriving swimmers and to streamline the transition.

Q13. Am I allowed to stay in the facility or parking lot and talk if I stay socially distant?

No. For everyone’s safety we need your swim time to be an in-and-out process.

Q14. Can I take a shower on deck before or after I swim?

Yes. You can rinse off at our outside shower, but it must be during your swimming hour.

Q15. Will kickboards and fitness equipment be available to use?

Yes. Kickboards, water fitness swim noodles and dumbbells will be available for use and sanitized between each use.

Q16. Can I bring my child to swim in the lane next to me?

Yes. They must be at least 12 years old and pay for their own swim lane. We are currently only open for aquatic fitness swimming (continuous swimming, walking, jogging up and down the lane) not recreation “play” swimming.

Q17. What happens if you are on the waitlist?

If online registration spaces are full you can click on “Waitlist” to be added to the waitlist. If a space opens up and you are number one on the waitlist you will receive a phone call from a staff member to be added to the class and to accept your payment over the phone.