Water Essential Services

During the County of Sonoma Heath Order to Shelter-in-Place, water and wastewater service will not be impacted. For answers to common questions about the public health emergency related to Santa Rosa Water, please see information below. To learn more about Santa Rosa Water, visit srcity.org/Water 

Water & Sewer Service

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Santa Rosa Water continues to work around-the-clock to bring high quality drinking water to your tap and provide wastewater treatment to Santa Rosa Water customers. The drinking water supply in Santa Rosa is closely monitored, highly regulated, and regularly tested to ensure it meets or exceeds all safe drinking water quality standards. To eliminate waterborne pathogens, including viruses, small amounts of chlorine are added to the public drinking water system. For additional questions about COVID-19 and drinking water, please visit the Centers for Disease Control and Prevention (CDC) website. 

My Water Bill 

To pay your water bill or to start or stop service, visit srcity.org/MyWaterBill or call 707-543-4470

To protect the health and safety of our residents, Santa Rosa Water will not disconnect water service for nonpayment during the COVID-19 emergency. Customers should continue paying their water bills either online by visiting srcity.org/MyWaterBill or by calling 707-543-4470. If you are having difficulty paying your bill, please call water billing Monday through Friday between 8:00 a.m. and 2:00 p.m. at 707-543-3150 to discuss payment options.

WaterSmart 

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Looking for ways to reduce water use inside and outdoors? Now is the perfect time to check out our WaterSmart resources at srcity.org/WaterSmart and start saving today. We offer tips, tools, and customized support for Santa Rosa Water customers. 

SewerSmart 

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Santa Rosa Water is working hard through these challenging times to keep our water and sewer systems running smoothly. Please help us by never flushing wipes, paper towels, or anything other than the three P’s: pee, poo, and (toilet) paper! Not-so-flushable products can clog your sewer lateral, potentially causing sewage backups in your home. Paper towels, wet wipes, facial tissue, and feminine hygiene products all belong in the trash. Remember, there’s no such thing as a “flushable” wipe. For more information, visit: SRCity.org/SewerSmart