Repopulation Information

Air Quality in Your Home as a Result of Smoke 

As stated by the California Air Resources Board (CARB), “the most effective way to reduce exposure to indoor pollutants is to first remove sources of pollution or reduce pollutant emissions.” This means thoroughly clean the parts of your home damaged by smoke, ash, and/or soot. We recommend following the American Red Cross “Cleaning Up After a Fire” guidelines. These simple guidelines are applicable for cleaning walls, floors, furniture, garments, dishes, etc. using mild detergent or bleach. 

Note, some cleaning products contain chemicals that can cause or worsen asthma or affect indoor air quality. See CDPH’s resources about choosing a safe cleaning product here.

Food Safety After an Extended Power Outage

If you experienced a power outage, it is better to replace food than to make someone sick. Review these general guidelines for food safety after a power outage:

  • After four (4) hours without power, food in your refrigerator is likely spoiled, even if it looks and smells fine.
  • Throw out food that has been in 40 degree or higher temperatures for two hours or longer. Even frozen foods will have thawed by then.
  • Get rid of foods with strange or bad odors, colors, or textures.
  • Throw out canned foods that are bulging, swelling, open, or damaged. That includes cans that squirt liquid or foam when opened or the food inside is discolored, moldy, or smells bad.
  • Even packaged food will go bad if it was stored in a warm place. Discard metal, glass, or cardboard containers with screwcaps, snap-lids, crimped caps, twist caps, or flip tops.
  • When in doubt, throw it out.

Emergency Food Program

CalFresh Replacement Benefits

You can request a replacement of your CalFresh Food benefits if your food spoiled due to a power outage. You have at least 10 days after the food was lost to request the replacement; an extension to 30 days may be available. Clients can get help with immediate needs for replacement CalFresh benefits, replacement EBT cards, and emergency applications for Medi-Cal, CalFresh and SonomaWORKs benefits at the Employment and Training office at 2227 Capricorn Way, Santa Rosa, 707-565-5500. Staff will also be available to answer questions or concerns about unemployment due to the fire emergency or the power shutoffs, including filing for state disaster unemployment benefits.

Redwood Empire Food Bank

The Redwood Empire Food Bank has deployed its emergency response program, Station 3990. These distributions are open to anyone in need of food.

Wednesday, October 30, 2019:
  • Santa Rosa: 10-10:30 a.m. at Amorosa Village Apartments, 1300 Pebble Creek Drive, Santa Rosa, CA 95407
  • Santa Rosa: 10-11:30 a.m. at Kaiser Mercury Way, 2240 Mercury Way, Santa Rosa, CA 95407
  • Santa Rosa: 1-2 p.m. at KBBF/Carpenters Union, 1706 Corby Ave, Santa Rosa, CA 95407
Thursday, October 31, 2019:
  • Santa Rosa: 9-10:30 a.m. at the Santa Rosa Community Health Lombardi Campus, 751 Lombardi Ct, Santa Rosa, CA 95407
  • Santa Rosa: 2:30-4:30 p.m. at Ridgway High School, 211 Ridgway Ave, Santa Rosa, CA 95401
  • Santa Rosa: 12-5 p.m. at Finley Community Center, 2060 West College Ave, Santa Rosa, CA 95401 (bring your own bags for transport)
Friday, November 1, 2019:
  • Santa Rosa: 9-10:30 a.m. at the Santa Rosa Community Health Lombardi Campus, 751 Lombardi Ct, Santa Rosa, CA 95407
For more information, dates and locations, please visit:


  • Recology will resume regularly scheduled pick-ups tomorrow, October 31.
  • Additional garbage that cannot be contained within your garbage bin, will be picked up at your next regularly scheduled service day. Excess bags must be placed directly next to your Recology bins.
  • Any food waste should be discarded in the green compost/yard waste bin. Please make sure to remove any packaging.
  • Recology: (800) 243-0291


On October 29, PG&E implemented a power shutoff in 29 Northern California Counties, including Sonoma County, due to anticipated critical fire weather. PG&E received a weather “all clear” around 5:20 a.m. today (10/30) and have begun inspecting their power lines in preparation of restoring power. As of 4:15 p.m. today (10/30), 62% of power was restored to Santa Rosa. Due to anticipated damage to PG&E’s infrastructure and potential inability to visually inspect power lines from heavy smoke in the area from the Kincade Fire, PG&E does not currently have a time frame for 100% restoration.

Additional Resources:


If electricity is off, before turning it on, make sure all appliances are turned off. Once you are sure all appliances are turned off, there is no fire damage to your building and the meter does not have any visible damage, you may turn on the main circuit breaker. PG&E: 800-743-5000

Propane Fire Danger

Call your provider to inspect tanks and relight pilots. If you suspect a gas leak or smell gas, take these precautions immediately: 

  • Alert everyone nearby and leave the area immediately to an upwind location.
  • Do not use anything that could be a source of ignition, including cell phones, flash lights, light switches, matches or vehicles, until you are a safe distance away.
  • Call 9-1-1 for emergency assistance and then call PG&E at 1 (800) 743-5000.

Water and Sewer Services

Water and sewer service in Santa Rosa has not been affected. Residents with private wells, private water pumps, or private sewer/grinder booster pumps may have been affected by the power outage. When power is restored, you will need to run your well and septic systems to check that everything is working properly. If you need assistance, contact a qualified professional for assistance.

Utility Work and Tree Hazards

When returning to your community, please be aware of utility workers on the road in addition to potential falling trees. For tree hazards: Recreation and Parks, 707-543-3770. For general road debris: Public Works, 707-543-3800. For water and sewer: Santa Rosa Water, 707-543-4200.

Insurance Policies May Reimburse Evacuees for Living Expenses

Per United Policy Holders, you may be eligible to claim reimbursement from your insurance company for Additional Living Expenses (ALE) incurred due to the loss of use of your home because of a mandatory evacuation order. ALE covers expenses such as the cost of temporary housing or food. A deductible may or may not apply to your ALE claim, depending on your policy’s wording.

The City has created a searchable map tool that identifies the date range for each area within the City limits that was under mandatory evacuation, per the Santa Rosa Police Department, due to threat of the Kincade Fire. Insurance providers can utilize this tool to verify individual customer addresses. Click here for map.

Please note: If your home isn't damaged and your temporary living expenses are modest, you may be better off paying them out of pocket to avoid filing an insurance claim that goes on your record and can increase the cost of your insurance.