Frequently Asked Questions
Find answers to common questions here regarding the City's designated evacuation zones, evacuation orders and warnings, and other evacuation and emergency preparedness-related questions.
An evacuation is the process of removing people from a threatened or dangerous area. Evacuations take place when lives or property are put in danger due to an actual or impending emergency. The City of Santa Rosa may need to evacuate to different extents depending on the situation. For example, an evacuation may be required for just a few homes in the case of a water main break, or an entire neighborhood might need to be evacuated due to a wildland-urban interface fire. Designated Evacuation Zones would be used only for the second of those two scenarios.
What is an evacuation?
How do I use the Designated Evacuation Zone lookup tool to search for my zone?
Watch THIS VIDEO for step by step instructions on using the evacuation zone lookup tool to determine your zone by address.
What if the Designated Evacuation Zone lookup tool doesn’t recognize my address or isn’t working?
If searching by address is not working for you, there may be a few reasons why:
1) This mapping tool is only for addresses within the Santa Rosa city limits. If your address is located outside the Santa Rosa city limits, the City's Evacuation Zone map will not work for you, but please check for your zone on the County of Sonoma website. Not sure if you live in the Santa Rosa City limits or not? You can go to the Sonoma County Zoning and Parcel Report web page and type in your address to determine which jurisdiction you reside in.
2) The search tool may not be compatible with your device or browser. You can try the search tool on a different device or browser, or manually look for your zone by using the “+” sign in the upper right-hand corner of the map to zoom in until you locate your neighborhood area. Each Zone is labeled directly on the map, so you will see your zone when you locate your neighborhood.
Why isn't my designated evacuation zone a number or letter?The Santa Rosa Police Department manages evacuations in the City of Santa Rosa and developed evacuations zones working with the City’s Fire Department, Emergency Management and Traffic Engineering staff to develop a plan that made the most sense for our Santa Rosa community – this included naming zones by neighborhood or geographic area. The City does coordinate with the County in development of Santa Rosa’s evacuation planning. Look up your zone at srcity.org/EvacZones.
If the power is out when an emergency occurs and I need to evacuate, how will I be notified if emergency alert systems that rely on cell towers or electricity fail?
Depending on the emergency, the City’s ability to reach you via traditional alert and warning tools may be limited, especially if the power is out for an extended period of time. To help address this concern, as of October 1, 2019, Santa Rosa police cars and ﬁre department vehicles are outfitted with Hi/Lo sirens. These European-style, two-tone sirens make a diﬀerent sound than traditional sirens and will only be used in an emergency to alert residents within speciﬁc areas of the need to evacuate. If you hear the Hi/Lo, it’s time to go. Watch video at srcity.org/EvacutionAlertingTools.
If there were an emergency requiring an evacuation, how will I know if I need to evacuate?
Public safety officials will determine the areas to be evacuated and escape routes to use depending upon the disaster. in the event of a large-scale emergency with mass evacuations, Designated Evacuation Zones would be used for evacuating the community. Be sure you know your zone before disaster strikes. Law enforcement agencies are typically responsible for enforcing an evacuation order. Follow their directions promptly. You will be advised of potential evacuations as early as possible. Local public safety officials will use a variety of tools to alert you including SoCoAlert, WEA, Nixle, and Hi/Lo Sirens. Learn more about the tools the City will use to communicate with you during an emergency at srcity.org/EvacutionAlertingTools.
What are the different types of evacuation notices and what do they mean?
Evacuation notices sent through SoCoAlert will use the following terminology:
- Evacuation Order: You must evacuate immediately due to imminent threat to life.
- Evacuation Warning: There is potential threat to life and property within a given time-frame. Begin preparing yourself, your animals, and your property for a potential evacuation order.
- Shelter-In-Place: Stay secure at your current location. This may be required when evacuation is impossible, too dangerous, or unnecessary.
What if I choose not to leave during an Evacuation Order?Choosing not to follow an evacuation order is against the law and puts yourself and emergency personnel at risk. Furthermore, if you change your mind later and try to leave later, changed conditions may make it unsafe or impossible for you to leave.
How will I know what my evacuation route is during an emergency?
Evacuation routes are determined by Public Safety Officials at the time of the emergency based on current and anticipated conditions as well as the nature of the threat or hazard. Every effort will be made to provide residents the expected evacuation route as soon as possible prior to an evacuation being ordered. Knowing the ways out of your neighborhood ahead of time could save you time and worry during the emergency as you will already know all the ways to go, no matter which way is designated as the evacuation route for that incident by officials. Keep in mind that changing conditions may require changes to evacuation routes to ensure your safety. Traffic Control points may be established to ensure residents can remain on the designated routes. Please follow the directions of Public Safety Officials to ensure your safety.
Why are Emergency Vehicle Access (EVA) roads not considered for evacuation route planning?
Emergency response vehicles need to access emergency areas at the same time evacuation traffic is leaving that area. Public safety officials need quick and safe access along roads to reach the emergency or resources needed for response to the emergency. EVA roads are designed specifically for public safety officials, so they are able to reach areas and/or residents during an emergency evacuation as soon as possible. This is why EVAs are often locked and restricted from routine public vehicle traffic and are required to adhere to Fire Department key access requirements. Although EVAs are primarily used for emergency vehicle access, they can also be used to facilitate evacuations of the public when conditions warrant the use. When an EVA is used to facilitate evacuations, those actions are coordinated by public safety officials, including law and fire, and communicated to the targeted community during the emergency through emergency messaging.
How will emergency officials prevent the roads from becoming clogged during an evacuation?
Until the October 2017 wildfires, Santa Rosa residents had not experienced many evacuations. The 2017 wildfires moved quickly with little advanced warning time into our City limits and caused the evacuation of an estimated 100,000 residents countywide in a matter of hours causing traffic backlog. It’s important to remember that not every emergency will be that widespread or impact that many people all at once. However, there are systems in place now that weren’t in place in October 2017, that help provide much more advanced warning of an outside threat to our community.
- Advanced Warning Fire Cameras have been installed in strategic vantage points throughout Sonoma County and are used 24/7 by fire and dispatch agencies to monitor fires in and around Sonoma County. The cameras allow for greater advanced notice and the ability to activate our emergency alerting systems much earlier now. They also give situational awareness of a fire threat even when the fire starts in a neighboring jurisdiction. View cameras at alertwildfire.org/northbay
- During a Red Flag Warning, which signifies critical fire weather conditions, Sonoma County fire agencies now work in partnership to up-staff firefighters and fire-fighting equipment to actively patrol areas specified as high-fire risk areas during a declared weather event. This action will allow for quicker and more immediate onsite resources in the event of a fire threat.
- You can do your part to ensure evacuations are as efficient as possible by knowing all the ways out of your neighborhood ahead of time, so you’re familiar with the route designated for use by public safety officials during an emergency, and by following preparedness tips at srcity.org/EvacuationPreparedness
How will I know when it’s safe to return to my home after an evacuation?
You may not return home until the evacuation order has been lifted. Public safety officials will advise residents when it is safe to return home primarily through broadcast media, SoCoAlert, Nixle and social media. Updates will also be provided at Emergency shelters operated by the City of Santa Rosa or County of Sonoma to help keep residents informed of when it will be safe to return home.
What should I do to prepare now for a potential evacuation in the future?
Review the preparation steps provided at srcity.org/EvacuationInformation to get your Go Bag in order, determine your Designated Evacuation Zone, develop your family evacuation plan, and ensure you know how to do critical tasks like manually open your garage door and other actions that may be required when evacuating. Also review the Evacuation Checklist found on the website which outlines pre-evacuation steps to take inside and outside your home if time allows before an imminent evacuation. Keep the checklist somewhere visible so it’s easy to access when it matters.