Power Outages

Power outages may impact the whole community and the economy. A power outage is when the electrical power goes out. A power outage may:

  • Disrupt communications, water, and transportation;
  • Close retail businesses, grocery stores, gas stations, ATMs, banks, and other services;
  • Cause food spoilage and water contamination; and
  • Prevent use of medical devices.

It's important to be prepared for a power outage and to know where to find information. Below are resources and important information to help you and your family prepare for before a power outage, during an outage, and after an outage.

Information from PG&E:

Report or Check on an Outage

What To Do If You Smell Gas

How to Turn Off Your Gas

Other important information and resources:

FEMA Power Outage Information Sheet

Information For Individuals With Disabilities

How To Keep Food Safe During a Power Outage


PG&E Public Safety Power Shutoffs (PSPS)

In order to reduce the risk of wildfires, energy companies like PG&E will turn off power in certain areas during times of extreme fire danger. This type of planned power outage is called a Public Safety Power Shutoff or PSPS.

A power shutoff could occur with little notice and last for hours or even days. Because the electric system is connected, areas of Santa Rosa could experience a power shutoff even if there is not a high fire risk in our immediate area.

PG&E’s PSPS program includes all electric lines that pass through high fire-threat areas – both distribution and transmission.

While customers in high fire-threat areas (based on the CPUC High fire-Threat District map) are more likely to be affected, a PSPS outage could impact any of the more than 5 million customers who receive electric service from PG&E. This is because the energy system relies on power lines working together to provide electricity across cities, counties and regions.

Don’t wait for a power shutoff to happen and hope for the best. Get prepared NOW. Help your neighbors and friends–particularly those with medical needs that require electricity–get prepared, too.

Learn more about PG&E’s PSPS program:

PREPARE FOR OUTAGES

PG&E WILDFIRE SAFETY WEBSITE

PG&E PSPS FAQs

PUBLIC SAFETY POWER SHUTOFF FACT SHEET

PUBLIC SAFETY POWER SHUTOFF POLICIES AND PROCEDURES

Watch PG&E's PSPS video for more information:

General Power Outages

  1. Preparing for a Power Outage
  2. What to Do Once the Power Goes Out

Preparing for a Power Outage

  • Build or restock your emergency supply kit. Stock supplies to last a week, including flashlights, fresh batteries, first aid supplies and cash.
  • Plan for any medical needs for you and your family. 
  • Talk with your doctor about planning for any medications that may need to be refrigerated or medical devices that require power.
  • Store emergency water and food in portable containers. 
  • Have enough water and food to last a week. Store in portable, waterproof containers in an easy-to-reach location.
  • Identify backup charging methods for phones. Consider alternative charging methods such as portable battery packs for phones and other devices that require power.
  • Create and practice an emergency plan. Make sure everyone in your home knows what to do by practicing your emergency plan several times.Print and store an emergency contact list outside of your phone. In the event your phone battery dies, make sure every member of your family has a copy of important phone numbers.
  • Evaluate your home. Install and replace batteries in smoke alarms, and locate and know how to use fire extinguishers.
  • Know how to open your garage door manually. Learn and practice opening your garage door using the manual release lever.
  • Keep your gas tank full or your car charged. Gas stations rely on electricity to pump gas, so try to keep your gas tank full in case of an outage. If you have an electric vehicle, keep it charged.
  • Keep ice on hand to keep food cold. Freeze water in plastic jugs so you can use them to keep food cold during a temporary outage.