Franchise Information

Video Franchises


Santa Rosa Video and CableTV franchise services are provided by AT&T and Comcast.

If you have questions or complaints regarding your service, please contact one of the service providers listed below.

Note: AT&T and Comcast operate under a State of California franchise within Santa Rosa. Additional information, including complaint resolution, regarding state franchise terms and consumer protection can be found at the California Public Utilities Commission (CPUC) website.  Consumer protection, including complaints are also located on the CPUC website under the Consumer Affairs Branch (CAB).

AT&T


Residents of Santa Rosa seeking additional information on AT&T U-verse - or to find out whether it's available in their area - can visit the Internet service website or call them at 800-288-2020.

Existing AT&T U-verse customers can get more information about AT&T U-verse programming and television events online. For additional franchise-related information or if you are dissatisfied with their resolution, please follow the complaint process outlined on the California Public Utilities (CPUC) Consumer Affairs Branch website (http://www.cpuc.ca.gov/cab/)
 

Comcast Cable


Comcast is working diligently to upgrade the cable network in Santa Rosa and is excited to announce that soon you will be able to enjoy our most advanced products and services such as, Comcast Digital Cable with ON DEMAND, Comcast Digital Voice - home phone service, and an even wider variety of programming choices and HD channels. For more information on the availability of these products and services in your neighborhood, please call 800-COMCAST.

For additional franchise-related information or if you are dissatisfied with their resolution, please follow the complaint process outlined on the California Public Utilities (CPUC) Consumer Affairs Branch website (http://www.cpuc.ca.gov/cab/)


Solid Waste Franchisee


Recycling and Garbage services are provided by Recology Sonoma Marin. You can contact them by phone at 800-243-0291.