Emergency Information Homepage
Latest Fire Updates
- RE-ENTRY TO SOME FIRE DAMAGED NEIGHBORHOODS:
The City of Santa Rosa is preparing to allow residents of some of the most fire damaged neighborhoods to return and visit their property. We are mindful of how difficult this will be for residents and have been readying information and materials so the return is safe and orderly.
Three communities, Orchard Park, Journey’s End and Coffey Park will have controlled entry from 10:00 a.m. – 5:00 p.m. on Friday, October 20. On Saturday October 21, the mobile home parks will be released back to the property owners but Coffey Park will remain a controlled entry area. On Sunday October 22, Coffey Park will be open for public access. This controlled entry is designed to allow only residents into their neighborhood, so they have protected time to assess and grieve.
- Residents and business owners of affected areas must remain evacuated. Once approval for re-entry is authorized property owners should Upon approval to re-enter your property, please use caution and proper protective equipment when handling any ash or hazardous materials from their property. Improper handling and disposal can be harmful to property owners, children and the general public. Small scale sifting through ashes to locate any remaining personal items will not impact residents' ability to get financial assistance. However, unauthorized large scale removal of debris and ash should be coordinated with government officials prior to removal.
- EVACUATION ORDERS LIFTED: he following mandatory evacuations have been lifted: The Rincon Valley, Sky Hawk and Los Alamos area of Santa Rosa. This includes all evacuated areas north of Highway 12, east of Calistoga Road to Melita Road outside the fire perimeter. Calistoga Road at Harville Road remains closed. An online, up-to-date evacuation map for Sonoma County is now available. CalFire has also lifted evacuation orders for Annadel Heights, Oakmont and a Mendocino Ave Medical Complex. Please use caution when driving. Go to https://tinyurl.com/centrallnuevacs and enter your address for live results.
- EVACUATION UPDATES: Updates on evacuation orders can be viewed in the Santa Rosa Nixle thread online. Sign up for Nixle alerts by texting your ZIP CODE to 888777 or sign up online.
A mandatory evacuation order means that you need to LEAVE IMMEDIATELY. Absolutely NO entry into evacuated areas is allowed until the evacuation order has been lifted.
A curfew is imposed for the Mandatory Evacuation Areas. No one may be on streets or any other public place between 6:45 p.m. and 7:15 a.m. A violation is punishable as a misdemeanor. View evacuation map (PDF).
The evacuation map indicates areas of the City that remain under mandatory evacuation orders.
Yellow = Outside of Mandatory Evacuation Area
Red = Mandatory Evacuation Area (City of Santa Rosa)
Public safety cannot provide escorts into the evacuated areas. All of our resources are committed to actively fighting the fire. Please cooperate with first responders. We are relying on you to follow these instructions to ensure your safety and the safety of our first responders.
Notices of lifted mandatory evacuations and allowable re-entry will be sent out via Nixle alerts. Sign up for Nixle alerts by texting your ZIP CODE to 888777 or sign up online Recent Nixle alerts can be viewed
To prepare for re-entry and returning home:
Local Assistance Center
The Local Assistance Center is a one-stop-shop with critical government services for residents who have been impacted by the fires. Replace lost or destroyed vital documents (ID, financial information, etc.) and get connected with financial support services such as insurance information and apply for FEMA aid. Disaster assistance is available to all members of our community. You will not be asked to show proof of legal citizenship to receive assistance.
Open 9 am. Last entry at 6pm. (7 days a week)
Press Democrat Building
427 Mendocino Ave, Santa Rosa
Parking is free off of B St. in the City lot. The LAC is just three blocks from the Downtown Transit Mall. Starting 10/16/17 CityBus will offer free direct service from the Finley Center, the Fairgrounds/Veterans building, and Elsie Allen High School evacuation centers. Bus schedules will be posted at the shelters.
The site is wheelchair accessible and Spanish translators and a children’s play area will be available.
Have available information ready:
- Social Security number(s)
- Address of the damaged home or apartment
- Description of the damage
- Information about insurance coverage
- Telephone number
- Mailing address
- Bank account & routing numbers for direct deposits of funds
Status of Property Damage, Utilities and Public Services
- Aerial Property Damage Map
- School Closures
- Water and Sewer
- Power and Gas
- Garbage Service
- Internet and Cell Service
- Non-Emergency City Services
- Hospitals, Prescriptions & Medication
- Air Quality
Link to full screen map
Sonoma State University is open!
Santa Rosa Junior College will reopen October 23, 2017
Visit Santa Rosa Junior College Fire Response website for latest updates.
You will automatically receive a final bill, which will be backdated to October 10, 2017. If your meter has been running due to damage, your bill will also be prorated and based on previous usage.
To ensure you receive your final bill, please either forward your mail through the USPS or contact us at 707-543-3150 to provide us with an address. If you receive an electronic bill or have automatic payment set-up, you do not need to do anything.
If you have any questions call: 707-543-3150 or visit: 90 Santa Rosa Ave, Santa Rosa, CA 95404
*There are no boil water notices in Santa Rosa
Since the fires began on Sunday, Oct. 8, more than 315,000 PG&E customers have lost electric power. As of Sunday, Oct. 15, more than 92% had since been restored. PG&E crews have reduced the total of remaining wildfire-related outages to approximately 16,600 in Sonoma. PG&E anticipates restoring service to essentially all electric customers they have access to and are able to receive it, and once approval to energize is granted, by late Monday 10/16/17.
To view power outage areas, PG&E’s online outage map.
At the start of the event, gas was shut in to 30,900 services, representing 37,000 customers in the Santa Rosa area. Since then, PG&E has restored service to over 17,500 customers.
In order to restore gas service, gas crews must conduct a thorough assessment of damaged infrastructure and on-site inspections at each customer home and business. Access to meters is critical. If your gas meter is behind a locked gate and you cannot be home to let a gas professional in, please call PG&E at 1-800-743-5000 to let them know.
Collection is being done everywhere with the exception of evacuation areas. Service in other areas of the City is subject to changing circumstances (re: the fire and official mandates). Due to road closures collection times may vary greatly as the result of interference with normal traffic circulation. Northbay Corporation (Ratto Group) are ready to launch an aggressive debris box clean-up effort. Crews and equipment are standing by for this purpose.
We are working to resume regular non-emergency City services as soon as possible. City employees are currently staffing emergency operations. Thank you for your patience and understanding, your safety and security is our highest priority.
Santa Rosa medical offices at 401 Bicentennial Way are open beginning Monday, Oct. 16, 9 a.m. to 5 p.m. for urgent walk-in and primary care appointments, with the reintroduction of other services throughout the week. The pharmacy is open 9 a.m. to 8 p.m. Access to the medical offices is available at the Bicentennial and Ventura entrance. All other access points are closed.
The Mental Health and Wellness Center at 2235 Mercury Way, Santa Rosa, is open 8:00 a.m. to 7 p.m. for mental health urgent walk-in and scheduled appointments.
Rohnert Park medical offices at 5900 State Farm Dr. are open 8:30 a.m. to 5 p.m. for urgent walk-in and primary care appointments. The pharmacy is open 8:30 a.m. to 7 p.m.
Petaluma medical offices at 3900 Lakeville Highway are open 8 a.m. to 5 p.m.
Novato medical offices at 97 San Marin Drive are open 8 a.m. to 5 p.m.
Napa medical offices at 3285 Claremont Way and 1675 Permanente are open 10 a.m. to 4 p.m.
In addition, video visits and telephone appointments are available for primary care needs. Members with questions about scheduled appointments should contact the Appointment and Advice Call Center at 1-866-454-8855.
Sutter Health in Santa Rosa is OPEN.
Please access Sutter Hospital via Mark West Springs Rd off of Hwy 101
St. Joseph Health
Santa Rosa Memorial, Queen of the Valley Medical Center (Napa), and Petaluma Valley Hospital—remain open and prepared to care for individuals in need of medical treatment as a result of the wildfires impacting Napa and Sonoma counties. Our hospitals have not suffered any structural damage and we are currently adequately staffed and prepared to care for the influx of patients coming to the hospitals in need of care. Updates
Prescriptions & Medication
During this emergency, pharmacies are authorized to refill prescriptions. For new health needs, we encourage people to contact their primary care provider. Here is a list of pharmacies that are currently open in Santa Rosa:
- CVS 2771 Fourth Street (707) 528-3311
- CVS 2700 Yulupa Avenue (707) 545-7500
- Lucky's 915 Village Court (707) 542-1879
- The Medicine Shoppe 95 Montgomery Drive (707) 525-1130
- Safeway 2785 Yulupa Avenue (707) 524-4648
- Rite Aid 1551 Farmers Lane, Santa Rosa (707) 544-4050
- Rite Aid 955 Stony Point Road, Santa Rosa (707) 526-3015
Air quality will be variable while there are active fires in the region and shifting winds. Children, the elderly and those with respiratory conditions such as asthma are most impacted.
To decrease your exposure to wildfire smoke and to limit harmful effects from smoke follow these healthy habits:
- Limit your time outside and stay indoors as much as possible.
- If possible, seek shelter in buildings with filtered air OR move to areas outside the region less impacted by wildfire smoke until smoke levels subside.
- Keep your windows and doors closed unless it’s extremely hot outside. If you don’t have an air conditioner, staying inside with the windows closed may be dangerous in extremely hot weather. In these cases, seek alternative shelter.
- Run your home or car air conditioner on recycle or recirculate. Keep the fresh air intake closed and the filter clean to prevent bringing additional smoke inside.
Stay Informed and Connect with Us
For life-threatening emergencies dial 9-1-1
24/7 Call Center
Our call center is open 24/7 the number is (707) 543-4511. You can call us anytime and talk with someone directly in English or Spanish. For TDD, call (707) 543-4536; or you may use the 711 Relay Service
Sign up for Emergency Alerts
Nixle is the City's Emergency alert system. Get text alerts by texting your ZIP CODE to 888777 or sign up online.
Sign up for Emergency Alerts via Email at: https://public.govdelivery.com/accounts/CASANTA/subscriber/new?topic_id=CASANTA_1