Renewal / Recertification

All paratransit riders will need to renew their eligibility at least every three years. The City of Santa Rosa will contact you to renew your paratransit eligibility if you currently have “permanent” status. If you have not been contacted, please feel free to call us at: (707) 543-3333 or TTY Relay: 711 or email

All Santa Rosa Paratransit riders will need to complete at least one in-person interview. If a paratransit rider had become eligible for paratransit services before in-person interviews were conducted in Santa Rosa or is transferred from a jurisdiction that doesn’t conduct interviews, then the rider will be scheduled for an in-person interview before renewal.

Permanent Registrants:

The City of Santa Rosa will send out a renewal letter to all persons with “permanent” status that have completed an in-person interview in the past, whether their eligibility is for conditional, trip by trip or full/unrestricted trips. Permanent registrants can have their eligibility extended without a further in-person interview.

Temporary Registrants:

All temporarily eligible paratransit users will need to attend an additional in-person interview to extend their paratransit eligibility. Temporarily eligible paratransit users will not be automatically contacted by the City of Santa Rosa to renew their eligibility.