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In response to public health orders to help curb the ongoing spread of the coronavirus, the City of Santa Rosa has modified, limited or suspended some City services in alignment with those orders. Most public counters are closed through at least August 2, 2020, however services are available online, by phone and in some instances in-person with an appointment. Please review the list below for services that are available and contact information to access services.

The City will continue to evaluate services and may make adjustments as needed. Please check back for updates.  

Frequently Used Contacts

Public Safety 

  • Emergency 9-1-1
  • Police Non-Emergency 707-528-5222 | Report a Crime
  • Fire Non-Emergency (REDCOM) 707-576-1365
  • Fire Administration 707-543-3500

Report an Issue

 Make Payments Online

  • Make Online Payments (Burglar Alarm Payment, Parking Citations, and Water Bill)

 Contacts by City Department

City Clerk

Fire

  • Emergency 9-1-1
  • Fire Administration 707-543-3500 | Email | Website

Finance

Housing and Community Services

Human Resources 

Parking

  • Administration 707-543-3325 | Email | Webpage
  • Parking Permits 707-543-3325
  • Pay Parking Citation 855-532-3275 | Online

Planning and Economic Development

Police

  • Administration Website
  • Emergency 9-1-1 
  • Police Non-Emergency 707-528-5222 | Report a Crime
  • Alarm Permits 888-463-2186
  • Home Checks While on Vacation 707-543-3550
  • Solicitor Permits 707-543-3550

Transportation and Public Works

Public Works:

  • Garbage Collection 800-243-0291
  • Industrial Waste 707-543-3369
  • Sprinklers - Broken on City Property 707-543-3770
  • Street Cleaning/Sweeping 800-243-0291
  • Street Emergency (after hours/holidays) 707-543-3805
  • Streetlights 707-543-3800
  • Street Maintenance 707-543-3800
  • Traffic Lights/Maintenance 707-543-3800
  • Tree Services 707-543-3770

Transit:

  • City Bus Information 707-543-3333

Recreation & Parks

The following Recreation services/facilities are suspended/closed until further notice:

  • Person Senior Wing 707-543-3745
  • Senior Center at Steele Lane Community Center 707-543-3282
  • Sports Field Conditions 707-543-3474
  • Volunteering 707-543-3279
  •  Event Permits, Picnic Reservations

Water

  • Sewer Maintenance 707-543-4200
  • Water Bill Pay 707-543-4470 | Online
  • Water Conservation 707-543-3985
  • Water Leaks 707-543-3150
  • Water/Sewer Connection Fees 707-543-4200
  • Water/Sewer, Billing Start/Stop Service 707-543-3150

Outside Services