City Service Finder

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Online Services, Phone Numbers, and Public Counter Hours

The City of Santa Rosa will continue to offer robust remote service options for residents as we continue to progress through the pandemic. Assistance is available online, by phone, and in person (sometimes needing an appointment). Please review the list below for services that are available, contact information, and counter hours for service assistance.

(Last updated 2.14.22)

Frequently Used Contacts

Public Safety 

  • Emergency | 9-1-1
  • Police Non-Emergency | 707-528-5222 | Report a Crime
  • Fire Non-Emergency (REDCOM) | 707-576-1365
  • Fire Administration | 707-543-3500
  • inRESPONSE Mental Health Support Team | 707-575-HELP (4357) | Website
    • Hours of Operation: Mon-Sun, 12pm-10pm

Report an Issue

 Make Payments Online

  • Make Online Payments (Burglar Alarm Payment, Parking Citations, and Water Bill)

Contacts by City Department

City Manager / City Clerk

Fire

  • Emergency | 9-1-1
  • Fire Administration | 707-543-3500 | Email | Website
    • Public Counter Hours: Mon-Thu, 8am-4pm, Friday by appointment only
    • Please Note: Front Lobby Door at Fire Administration may be locked during business hours. Please follow posted directions.

Finance

Housing and Community Services

Human Resources 

Parking

  • Administration | 707-543-3325 | Email | Website
  • Parking Permits | 707-543-3325
  • Pay Parking Citation | 855-532-3275 | Online

Planning and Economic Development

Police

  • Administration Website
    • Lobby and Records Counter Hours: Mon-Fri, 9am-4pm
  • Emergency | 9-1-1 
  • Police Non-Emergency | 707-528-5222 | Report a Crime
  • Alarm Permits | 888-463-2186
  • Home Checks While on Vacation | 707-543-3550
  • Solicitor Permits | 707-543-3550

Transportation and Public Works

Public Works:

  • Debris Removal from Public Right-of-Way | 707-543-3800 ext. 7
  • Garbage Collection | 800-243-0291
  • Industrial Waste | 707-543-3369
  • Sprinklers - Broken on City Property | 707-543-3770
  • Street Cleaning/Sweeping | 800-243-0291
  • Street Emergency (after hours/holidays) | 707-543-3805
  • Streetlights | 707-543-3800
  • Street Maintenance | 707-543-3800
  • Traffic Lights/Maintenance | 707-543-3800
  • Tree Services | 707-543-3770
  • Municipal Service Center South, 69 Stony Circle, Santa Rosa
    • Public Counter Hours: Mon-Fri, 8am-5pm

Transit:

  • City Bus Information | 707-543-3333

Recreation & Parks

Water

  • Sewer Maintenance | 707-543-4200
  • Water Bill Pay | 707-543-4470 | Online
    • Public Counter Hours : Mon-Thurs, 9am-12pm and 1-4pm, closed on Friday
  • Water Conservation | 707-543-3985
  • Water Leaks in the Street | 707-543-4200
  • Report Broken Irrigation | 707-543-3985 | Online
  • Water/Sewer Connection Fees | 707-543-4200
  • Water/Sewer, Billing Start/Stop Service | 707-543-3150
  • Municipal Service Center South, 69 Stony Circle, Santa Rosa
    • Public Counter Hours: Mon-Fri, 8am-5pm
  • Utility Field Operations, 35 Stony Point Road, Santa Rosa
    • Public Counter Hours: Mon-Fri, 8am-5pm

Outside Services

  • Gas and power service (Pacific Gas & Electric, PG&E) 
    • 24-hour Customer Service Line: 1-800-743-5000 
    • 24-hour Power Outage Information Line: 1-800-743-5002 
  • U.S. Postal Service | 707-528-2209 | Statement on Mail Delivery
  • Sonoma County Animal Control | 707-565-7100
  • Sonoma County Jail | 707-565-1400
  • Street Sweeping | 800-243-0291
  • Public Library Administration | 707-545-0831
  • Voter Registration | 707-565-6800
  • Waste Collection (Recology) | 800-243-0291 | Statement on Garbage Service | Recology COVID-19 Update