Understanding My Bill
Description of Charges
Water & Sewer Fixed Charges
Fixed charges are set per meter size. These assist in recovering some of the costs of system maintenance, meter reading, customer service and billing. Water fixed charges apply to all water accounts and sewer fixed charges to all sewer accounts.
Water Usage Charges
Water Usage Charges are based on the amount of water used during the billing period and cover the costs of buying and delivering water.
Sewer Usage Charges
Sewer Usage Charges are based on estimated sewer flow and cover wastewater treatment and disposal costs. For most residential customers, these charges are based on the Sewer Cap (see below), or on the water usage for the month, whichever is lower. For most commercial customers and some residential customers, where there is little or no outdoor water use, these charges are based on the total amount of water consumed.
Sewer usage charges are based on metered consumption of water as determined by averaging usage during winter billing periods. This occurs during the months of November through March and in accordance with policies, rules, or regulations approved by the Board of Public Utilities. For example, if you averaged 5,000 gallons of water usage during the winter billing periods, you would get a Sewer Cap of ‘5', starting with the July meter read. Your Sewer Usage Charges are then calculated by multiplying the amount of the usage charge by your Sewer Cap. For any month that water usage is less than the cap of ‘5' (5,000 gallons), you are charged based on actual water usage. Sewer caps are changed each year in July
Your account becomes delinquent and may be subject to disconnection of service if the utility bill has not been paid within 21 days of the billing date. A penalty fee of 10% of the overdue balance will be added to the account and will appear on the next bill. Any accounts with a delinquent balance, including closed accounts, will continue to accrue a monthly delinquent fee until the delinquent balance is paid in full. Should service be disconnected, all charges, a deposit and an administrative fee will need to be paid before service is restored.
To discuss a delinquent account, call 707-543-3150. In some cases payment arrangements are possible, so call early if you are unable to pay your bill on time.
Deposits may be required on delinquent accounts showing 3 or more late payments, or at the time an account is disconnected for non-payment. After 12 consecutive on-time payments or when service is stopped, the deposit will be applied to the account.
Update Account Information
- Call: 707-543-3150
- Online Form: Update Number of Residents in Household