Franchise Information

Video Franchises


Santa Rosa Video and CableTV franchise services are provided by AT&T and Comcast.

If you have questions or complaints regarding your service, please contact one of the service providers listed below.

Note: AT&T and Comcast operate under a State of California franchise within Santa Rosa. Additional information, including complaint resolution, regarding state franchise terms and consumer protection can be found at the California Public Utilities Commission (CPUC) website.  Consumer protection, including complaints are also located on the CPUC website under the Consumer Affairs Branch (CAB).

AT&T


Residents of Santa Rosa seeking additional information on AT&T U-verse - or to find out whether it's available in their area - can visit the Internet service website or call them at 800-288-2020.

Existing AT&T U-verse customers can get more information about AT&T U-verse programming and television events online. For additional franchise-related information or if you are dissatisfied with their resolution, please follow the complaint process outlined on the California Public Utilities (CPUC) Consumer Affairs Branch website (http://www.cpuc.ca.gov/cab/)


Comcast Cable


Comcast is working diligently to upgrade the cable network in Santa Rosa and is excited to announce that soon you will be able to enjoy our most advanced products and services such as, Comcast Digital Cable with ON DEMAND, Comcast Digital Voice - home phone service, and an even wider variety of programming choices and HD channels. For more information on the availability of these products and services in your neighborhood, please call 800-COMCAST.

For additional franchise-related information or if you are dissatisfied with their resolution, please follow the complaint process outlined on the California Public Utilities (CPUC) Consumer Affairs Branch website (http://www.cpuc.ca.gov/cab/)


Infrastructure Franchises


Recycling and Garbage services are provided by Santa Rosa Recycling. You can contact them by phone at 707-586-1478.

Helpful Resources


Household & Business Recycling


The Sonoma County Waste Management Agency provide a hotline to answer questions about waste reduction and recycling. Messages or questions can be left at any time and your call will be returned. Call the Eco-Desk hotline at 707-565-DESK (3375).

For more information about residential or business recycling to the Sonoma County Waste Management Agency website.

Beginning July 1, 2012, all businesses and public entities in the State of California that generate four cubic yards or more of waste per week and multi-family units of five or more are required to recycle. The purpose of the law (AB 341) is to reduce greenhouse gas emissions by diverting commercial solid waste to recycling efforts.

For more information about AB 341 and how you can implement recycling at your business or multi-family home, please contact the Sonoma County Waste Management Agency at Eco-Desk 707-565-3375 or by visiting the recycle now website.

Helpful Resources