Complaints

Complaints

Let us know how we are doing! Complaints regarding a vehicle operator’s performance should be reported promptly to the Santa Rosa Paratransit Program Director for investigation and appropriate actions. Santa Rosa Paratransit can be reached at:

 

·  Santa Rosa Paratransit Contractor, Phone: (707) 546-1999 or TTY Relay: 711, mhagali@mvtransit.com

Please Contact Us

Feedback from our riders is a valuable source of information. Please let us know if you have experienced any of the following:

1.     If you did not receive your eligibility letter 21 days after your interview.

2.     If you were denied a trip within the negotiation 1-2-hour window.

3.     If you had a scheduled trip that the driver never showed up to pick you up within the 30-minute pick-up window.

4.     If you had an excessively long trip or an untimely drop-off/pick-up.

Comments and suggestions can be delivered to us by mail, fax, in person or by telephone. Contact information is on the next page. If you would like a response to your comment or suggestion, include your complete name and mailing address and a written response will be provided within 14 days. If you are unhappy with the service you received, please be specific and include the time, date, vehicle number, driver name or identification number, and nature of your concern.

  •  City of Santa Rosa Transit, 100 Santa Rosa Avenue - Room 6, Santa Rosa, CA 95404, Phone: (707) 543-3333 or TTY Relay: 711, ykoslen@srcity.org