What if I Disagree With the Outcome?

What if I disagree with the outcome of my complaint?


The final response will advise the complainant of his or her right to:
  1. Appeal to the City of Santa Rosa’s City Manager within seven days of receipt of the final written decision, and / or
  2. File a complaint externally with the U.S. Department of Transportation and / or the Federal Transit Administration.

Additional Assistance


In addition to the complaint process described above, a complainant may file a Title VI complaint with the following offices:
Director of Civil Rights
Office of the Secretary
U.S. Department of Transportation
External Civil Rights Programs Division (S-33)
1200 New Jersey Avenue, SE
Washington, DC 20590
Phone: 202-366-4070
TTY: 202-366-9696
Fax: 202-366-5575
Office of Civil Rights
Federal Transit Administration
Attention: Title VI Program Coordinator
East Building, 5th Floor -TCR
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Federal Transit Administration (Region IX)
Office of Civil Rights
90 Seventh Street, Suite 15-300
San Francisco, CA 94103
Phone: 415-744-3133
Fax: 415-744-2726
Santa Rosa City Clerk or City Attorney
City Hall, Room 10
100 Santa Rosa Avenue
Santa Rosa, CA 95404
Phone: 707-543-3010
Fax: 707-543-3030