Systemwide Services Standards

Title VI Systemwide Service Standards and Policies

I. Introduction

This attachment provides Santa Rosa CityBus standards and policies related to the four quantitative indicators and two procedures required by the Federal Transit Administration (FTA) for inclusion in each fixed-route transit operator's Title VI Program. The four indicators for which quantitative standards are required include: 1) vehicle load, 2) vehicle headway, 3) on-time performance, and 4) service availability. In addition, operators must adopt qualitative policies addressing the following procedures: 1) vehicle assignment, and 2) distribution of transit amenities.

The full set of adopted service standards and policies for Santa Rosa CityBus are available in the FY 2012-21 CityBus Short-Range Transit Plan, which may be accessed at:

II. Service Standards

  1. Vehicle Load: Vehicle loads shall not exceed 1.5 in peak periods and 1.0 in off-peak periods. (Note: The vehicle load standard is expressed as a ratio of passengers to the number of seats available on a particular vehicle.)
  2. Vehicle Headway: Vehicle headways are determined based on ridership demand, service type, time of day, and day of the week. For weekday services, policy headways are 30 minutes for core trunk, feeder, and crosstown services, and 45-60 minutes for coverage-oriented or "lifeline" services. Fifteen minute headways may be implemented on high-ridership, high-productivity services where justified by demand.
  3. On-time Performance: At least 90% of scheduled arrivals will be on-time (within 5 minutes).
  4. Service Availability: 95% of dwelling units in areas having six or more units per acre shall be located within ┬╝ mile of a CityBus bus stop.

III. Service Policies

  1. Vehicle Assignment: Vehicles are assigned to routes based on ridership demands and in accordance with the System Safety Program Plan, with newer hybrid vehicles being rotated across all routes. Specific vehicles are assigned to routes only when required by operating conditions (e.g., in cases where a smaller bus is required to provide service on narrower streets).
  2. Transit Amenities: New bus stop amenity locations follow adopted guidelines, subject to constraints related to safety, ADA compliance, and other factors. The City of Santa Rosa Design Guidelines specify that:
  • Bus shelter(s) and bench(es) should be provided at stops where 50 passengers or more per day are expected to board buses
  • Bus bench(es) should be provided at stops where 30 passengers or more per day are expected to board buses
  • Developments that advantageously should provide bus shelter(s) and/or bench(es) include shopping centers, office buildings, hospitals, schools, large apartment complexes, and major residential subdivisions (200 or more dwelling units, or contains 100 acres or more of land).
Free-standing waste receptacles are installed based on the number of passenger boardings at a particular stop, the level of activity in the area, and the availability of other trash receptacles nearby. Installation of pole-mounted waste receptacles may additionally require identification of an adjacent property owner who agrees to regularly empty the receptacle.

Printed information, including system/route maps and schedule information, is provided at the Transit Mall and on all CityBus vehicles. In addition, a pole-mounted timetable is provided bus stops located at major timepoints. All bus stops in the CityBus system are identified by a standard CityBus bus stop sign.

Provision of digital information such as real-time transit information signage will be prioritized for major activity centers in the CityBus system.