9-1-1 Communications Center

Communications Center
The Santa Rosa Police Department 9-1-1 Communications Center answers nearly 230,000 phone calls each year. Of those calls about 65,000 are on 9-1-1. The Communications Center receives requests for a variety of services and focuses mainly on delivering police, fire, and emergency medical aid.

Wireless Calls


In May 2004, we began accepting wireless 9-1-1 calls. In 2013, 41,270 wireless 9-1-1 calls were answered in the Communications Center resulting in approximately 64% of all 9-1-1 calls coming from cell phones. Visit the Cell Phone Users page for more information.

Translation Services


The dispatchers have access to translation services which allow them to communicate with callers who do not speak English, or have limited English language ability. The majority of callers who need assistance speak Spanish, but other languages are available as well including: Cambodian, Cantonese, Hindi, Korean, Mandarin, Russian, Tagalog, and Vietnamese.


TTY Device


To communicate with the hearing or speech impaired, the dispatchers utilize a TTY device; however, most callers prefer California Relay services. For more information visit the Deaf and Disabled Telecommunications Program website.


Databases


Dispatchers have access to a variety of information stored in databases and systems:
  • Department of Motor Vehicles
  • Missing and Unidentified Persons
  • Parole and Probation
  • Property and Firearms
  • Restraining Orders
  • Stolen Vehicles
  • Wanted Persons
Additionally, dispatchers enter stolen and stored vehicles, missing persons, and emergency protective orders into the California Law Enforcement Telecommunications System (CLETS).


Work Environment


The dispatchers work four 10 hour shifts 24 hours a day, 365 days a year. To accommodate the ever changing technology, the dispatchers utilize a workstation that has three computer monitors for the Computer Aided Dispatch (CAD) system, one for the radio and telephone software, and one for all other computer applications. Every telephone call and radio transmission is recorded on a digital audio recording device.


Education Outreach


The Santa Rosa Police Department 9-1-1 Communications Center is also dedicated to educating young children about 9-1-1. We are working to reach each 1st grade class within the City of Santa Rosa. We at Santa Rosa Police Department teach three basic goals to young students:
  • How to call 9-1-1 on different types of phones: Landlines, Cell Phones, and Pay Phones
  • To emphasize what an emergency is: to stop a crime, to save a life, and to report a fire
  • To inform students that 9-1-1 should be called for help in emergency situations

9-1-1 Kids


Read 9-1-1 for Kids (PDF) for more information on what kids should know regarding calling 9-1-1.